Aquatic Facility Guidelines
11 June 2019
Sport New Zealand and the New Zealand Recreation Association (NZRA) recognise that there is a need to have up to date industry standards and guidelines. The updated Aquatic Facility Guidelines outline current best practice and industry standards, and provide templates and requirements for managers and operators of aquatic facilities.
The 2010 guidelines have now been updated with contributions and advice from industry personnel. The scope has been broadened to include a wider variety of aquatic facilities (thermal and spa pools, hospitality and school pools) and special pool features such as hydro slides, wave pools, and lazy rivers.
Chapter 1: Introduction and Contacts
Povides contact details for all organisations relevant to the aquatic industry.
Download Chapter 1 here (pdf, 730kb)
Chapter 2: Health and Safety
Provides information pertaining to PoolSafe, legislation, risk management and hazard awareness, emergencies, equipment, customer hygiene, faecal incidents and cryptosporidium, common injuries and first aid.
Download Chapter 2 here (pdf, 2mb)
Chapter 3: Customer Care
Includes topics of customer service, satisfaction, education, disability awareness, customer safety code, FAQs from customers, privacy and photography.
Download Chapter 3 here (pdf, 1.2mb)
Chapter 4: Facility Operation
Covers topics relating to normal operating procedures, supervision of facilities and activities, and communication. Customer requirements, location and equipment issues relating to childcare and fitness suites and gyms are also includedas isinformation specific to the operation of school and community pools, hospitality pools and thermal pools.
Download Chapter 4 here (pdf, 1.4mb)
Chapter 5: Plant Operation
Iincludes information on water quality, water treatment procedures, filtration systems and cleaning.
Download Chapter 5 here (pdf, 2.3mb)
Chapter 6: Facility Management
Contains information on asset management.
Download Chapter 6 here (pdf, 650kb)
Chapter 7: Personnel
Includes legislation, recruitment and selection, training and development, managing staff, staff presentation and protection, problem solving, and information on staff qualification and training.
Download Chapter 7 here (pdf, 2mb)
Chapter 8: Facility Development
Covers topics of the planning process, pool specifications, design and facility upgrades.
Download Chapter 8 here (pdf, 750kb)
Chapter 9: Legislation and Standards
Lists all NZ standards and legislation relevant to aquatic facilities.
Download Chapter 9 here (pdf, 700kb)