Please note this content has now been added to the Archives.
It is available for reference purposes but otherwise neither maintained nor updated.
If you require an accessible version please contact firstname.lastname@example.org.
Managers manage, outside in thinking and the role of the CE report.
Does your board consider strategy from the perspective of the customer? A good piece from Dr Iain McCormick in the July edition of Management.
Make sure that the CE’s report is in a governance context and sits appropriately in the meeting. An excellent and practical piece from the recent Boardworks International periodical
An opinion piece from Rob Campbell in NBR challenging the received wisdom.