If you believe you have experienced discrimination, harassment or bullying within your own club or organisation, you should follow your club or organisation's procedure for resolving concerns and complaints.

If you are unsure about the procedure, go to your Member Protection Officer or the head of your organisation and find out what process you should follow. If the behaviour has come from someone in another organisation, you could raise it with the other organisation's Member Protection Officer or check with your own organisation first and seek their support initially.

Generally, a complaints process could follow these four steps:

1. Initial self-help by the affected person.
2. Informally raising the behavior as a concern with the person who has behaved in a way causing concern.
3. Raised with the club/organisation.
4. Make a formal complaint outside your organisation, such as to the Human Rights Commission or the Police.

Checklist

Complaints Policy
Code of Conduct Policy
Disciplinary Procedure and Appeals Policy

More member protection guidance