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Game management - communication skills

20 May 2014

Communication skills resources designed to give the confidence to manage the game effectively using a wide variety of communication methods.

Should you require more information about what to do in sport-specific situations, contact your national sport organisation (NSO).See below for a brief description of the communication skills resources.

Communicating with participants and coaches

An important part of officiating is good communication. This fact sheet has simple hints and tips for communicating effectively with a wide variety of people involved in your sport.

Communication styles

This fact sheet summarises the four main communication styles, and points you in the direction of what the preferred style is for officiating.

pdf
Communication styles
pdf - 24 KB

Importance of being assertive

In order to maintain control of the game and provide a fun environment, being assertive is a key skill for every official. This fact sheet outlines the key behaviours of assertiveness.

Writing reports

From time to time you'll have to write reports that provide information for others on the game you have officiated, especially with regard to incidents or injuries and your comments about the behaviour of both teams.This fact sheet provides report writing principles to keep in mind when submitting any reports following a game.

pdf
Writing reports
pdf - 40 KB

Emotional intelligence for sports officials

Emotional intelligence is the ability to handle emotions in a way that enhances your productivity, personal power, and quality of life around you. It involves making your emotions work for you.As a sports official you are dealing with a wide variety of emotions as players strive to compete. How you handle their emotions and your own can have a significant impact on your effectiveness and the enjoyment of others involved.This fact sheet provides more information on what emotional intelligence is and how to enhance it to the benefit of your officiating.

Session plan

This part of the toolkit provides some basic instructions and recommendations for delivering your session on communication skills. Those planning on delivering a session are strongly encouraged to go through this section before using the resources.

pdf
Session plan
pdf - 266 KB

Roleplay activity cards

Self-study scenarios

These are the same scenarios as used in the roleplay activity, but the ideal responses for each scenario are included. This exercise is helpful to those who are not able to attend a group session where role plays provide an opportunity to put the learning into practice.

pdf
Self-study scenarios
pdf - 130 KB

Self-check quiz

A simple multi-choice quiz so you can see how your communication skills knowledge is shaping up. If you're struggling with the quiz, time to head back into the resources!

pdf
Self-check quiz
pdf - 37 KB
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