What is the Insights Approach?
The Insights Approach uses multiple sources of information within the context you’re working in, to help you understand the needs of participants and to improve decision-making.
Principles Of the Insights Approach
- Using multiple sources of information alongside each other is essential to ensure you have the full picture and can be truly participant-centred in your approach.
- Becoming participant-focused is a journey – the Participant Insight Maturity Model shows the stages organisations need to go through to become more participant-centred.
- Evaluation should be an integral part of the development and implementation of any initiative to ensure you continue to be effective in meeting the needs of participants.
Participant Insight Maturity Model
The Participant Insight Maturity Model shows the stages organisations go through as they become more participant-centred.
The model below is designed to enable the sector to self-assess its progress and provide guidance on next steps for organisations in their evolution to becoming participant-focused.
Download the PDF version below.