Sport New Zealand and the New Zealand Recreation Association (NZRA) recognise that there is a need to have up-to-date industry standards and guidelines. The updated Aquatic Facility Guidelines, set out in nine chapters, outline current best practice and industry standards, and provide templates and requirements for managers and operators of aquatic facilities.
The guidelines include a wider variety of aquatic facilities (thermal and spa pools, hospitality and school pools) and special pool features such as hydro slides, wave pools, and lazy rivers.
- Executive Summary
- Report Structure and Methodology
- Factors affecting Aquatic Surface Performance
- Legislative and Regulatory Requirements
- Risk Management Process for Aquatic Surfaces
- Summary of Aquatic Surface Types and Properties
Chapter 1: Introduction and Contacts
Contact details for all organisations relevant to the aquatic industry.
Chapter 2: Health and Safety
Information relating to PoolSafe, legislation, risk management and hazard awareness, emergencies, equipment, customer hygiene, faecal incidents and cryptosporidium, common injuries and first aid.
Chapter 3: Customer Care
Includes topics of customer service, satisfaction, education, disability awareness, customer safety code, FAQs from customers, privacy and photography.
Chapter 4: Facility Operation
Covers topics relating to normal operating procedures, supervision of facilities and activities, and communication. Included is information:
- about customer requirements
- about location and equipment issues relating to childcare and fitness suites and gyms
- specific to the operation of school and community pools, hospitality pools and thermal pools.
Chapter 5: Plant Operation
Information on water quality, water treatment procedures, filtration systems and cleaning.
Chapter 6: Facility Management
Information on asset management.
Chapter 7: Personnel
Includes legislation, recruitment and selection, training and development, managing staff, staff presentation and protection, problem solving, and information on staff qualification and training.
Chapter 8: Facility Development
Covers topics of the planning process, pool specifications, design and facility upgrades.
Chapter 9: Legislation and Standards
Lists all NZ standards and legislation relevant to aquatic facilities.