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Rugby World Cup 2011 volunteering resources

Rugby World Cup 2011 volunteering resources

17 September 2014

Covers planning, recruitment, training, volunteer compliance, uniform distribution, scheduling, reward and recognition, research and reporting.


The 2011 Rugby World Cup was supported by New Zealand's biggest ever volunteer effort. Officially called the Rugby World Cup 2011 Volunteer Programme, it saw an unpaid workforce of more than 5000 play a crucial role in the delivery of a great sporting event.

The programme also delivered an important post-tournament legacy of knowledge, skills and resources that will benefit New Zealand's future major events management and volunteering in general. On this page we've gathered many of the resources produced by Rugby New Zealand 2011 that compose this legacy.

The Volunteer Programme comprised the following key stages:

Please note we are aware some of the powerpoint presentations may not be accessible for some users. If you require an accessible version of this content please contact us.


Below are the key planning documents that set the programme's strategic direction. These documents tie all of the key stages together.

pdf pdf - 199 KB
pdf pdf - 1244 KB
pdf pdf - 8879 KB


This section contains three key components that made up the RWC Volunteer recruitment process and key documents used at each stage.


The training section includes example content for each of the key phases of the RWC Volunteer training programme.

Train the trainer training

Volunteer compliance

This section includes the Terms and Conditions used for each RWC Volunteer application and the Volunteer Code of Conduct that each volunteer agreed to when accepting their RWC Volunteer role offer.

Uniform distribution

The RWC Volunteer uniform received great feedback from the volunteers themselves and the general public including overseas visitors, in this section you will find:


Scheduling is a key component of managing large groups of people. With over 5000 RWC Volunteers working across the country, and at multiple venues, the following system scoping document was required to develop the scheduling system.

Reward and recognition



Terms and disclaimer

Terms of use

Documents relating to Rugby World Cup 2011 were produced specifically for the RWC 2011 Volunteer Programme delivered in 2011. These documents are being made available through Sport New Zealand to assist event organisers or managers of volunteers to develop their own Volunteer Programme. Documents are provided for reference only and are not for reproduction. © Rugby World Cup Limited 2011. The RWC 2011 logo was reproduced on documents under licence from Rugby World Cup Limited. The ANZ logo was reproduced on documents under licence from ANZ National Bank Limited.

Legal disclaimer

To the extent permitted by law, Rugby World Cup Limited, Rugby New Zealand 2011 Limited and New Zealand Rugby Union Inc do not accept any responsibility or liability whatsoever, whether in contract, tort (including negligence), equity or otherwise for any loss, damage or expenses (whether direct or indirect or consequential) arising out of or in connection with the use of, or reliance on, documents relating to Rugby World Cup 2011 or any information contained therein. All warranties, representations and guarantees (whether express, implied or statutory), including as to accuracy and completeness, are excluded.

If you require an accessible version of any content on the site please contact us and we will be happy to assist.

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