These policies are part of Sport NZ’s overall commitment to safeguarding people involved in play, active recreation and sport. They will be supplemented with further guidance, templates, knowledge-sharing and training to support national, regional and community organisations.

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Complaints Procedure

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This policy sets out the steps for raising and dealing with concerns and complaints. It aims to:

• support people to resolve minor issues on their own
• give clear guidance for making, dealing with and resolving complaints
• make sure the approach taken to dealing with complaints is fair, consistent including enabling cultural appropriate responses and processes.

Included in this section:

• Complaints Procedure
• Appendix 8 - Complaints Form

The suite of policies includes: