These policies are part of Sport NZ’s overall commitment to safeguarding people involved in play, active recreation and sport. They will be supplemented with further guidance, templates, knowledge-sharing and training to support national, regional and community organisations.
This policy sets out the steps for raising and dealing with concerns and complaints. It aims to:
- support people to resolve minor issues on their own
- give clear guidance for making, dealing with and resolving complaints
- make sure the approach taken to dealing with complaints is fair, consistent including enabling cultural appropriate responses and processes.
Included in this section:
- Complaints Procedure
- Appendix 8 - Complaints Form
The suite of policies includes: