Complaints Policy

Member protection

These policies are part of Sport NZ’s overall commitment to safeguarding people involved in play, active recreation and sport. They will be supplemented with further guidance, templates, knowledge-sharing and training to support national, regional and community organisations.

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Complaints Procedure
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This policy sets out the steps for raising and dealing with concerns and complaints. It aims to:

  • support people to resolve minor issues on their own
  • give clear guidance for making, dealing with and resolving complaints
  • make sure the approach taken to dealing with complaints is fair, consistent including enabling cultural appropriate responses and processes.

Included in this section:

  • Complaints Procedure
  • Appendix 8 - Complaints Form

The suite of policies includes:


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